Case Study

Successfully Conduct Remote Inspections & Audit

Remote experts are usually located at centralized low-cost hubs and dispatched to locations for important service tasks like maintenance/inspection, etc. But such a work system has a flaw in the form of frequent and unnecessary travel. It is also an impediment to quicker task completions in already demanding circumstances.


It is imperative that certain tasks like site & line installations, project audit, and maintenance of authentication solutions require frequent travel. Augmented Reality’s remote support solutions reduce this need by facilitating the remote analysis of production lines, while simplifying factory acceptance tests. Let’s see how.


ServeVis – Simplified Tasks, Promising Productivity 

Challenges Faced

  1. The need for additional resources, travelling, and costs 
  2. Compulsory site visits for Factory Acceptance Tests (FATs)
  3. Heavy reliance on the physical presence of experts to analyse product lines

What could be the Solution?

  1. A comfortable, hands-free wearable solution 
  2. Live and remote Factory Acceptance Tests (FATs)
  3. Clear collaboration with interactive and graphical annotations 
  4. The expertise and guidance of various remote experts

ServeVis Solution

A security solutions provider we worked with faced a major impediment to their operations, as the restrictions posed by COVID-19 meant that customers couldn’t visit their site for carrying out factory acceptance tests prior to the delivery and final installation of the solution. ServeVis’s AR remote platform enabled the company to swiftly run live FATs with their customers and make any required changes instantly. This helped them ensure that the quality set by their customers is tested and verified as per the technical specifications.  

Given the growing international presence of the company, it also doesn’t make sense to expect its experts to make visits every time for performing analysis of product lines. Our remote solutions, supported by hands-free smart glasses, helped the company to easily guide their customers with step-by-step annotations and videos. This form of direct communication ensures that both the parties have the necessary information that helps them come up with the most appropriate authentication solution for each product line. 

A Glimpse of the Benefits

  1. Instant access to widespread expertise 
  2. Reduced need to travel 
  3. Reduced costs 
  4. Easy and quick conduct of FATs
  5. Clearer, direct communication

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


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