Case Study

Redefining Healthcare Delivery

Recruits who are new to the healthcare business often require thorough on-the-job assistance on the know-how of using hospital equipment and devices, at least until they reach the desired level of familiarity. On the other hand, there are patients who are looking for a new model of healthcare delivery, especially when remote care is proving to be more and more important. ServeVis’s visual assistance platform could help provide timely assistance to trainees and nursing staff while changing the paradigm of healthcare delivery. Let’s see how.


Augmented Reality’s remote support capabilities can provide life-changing values to both patients and medical professionals. A major healthcare provider used our platform to help their newly recruited healthcare professionals get in touch with specialists located elsewhere while also enabling their patients to avail themselves of the much-needed care from the safety of their homes. 

Note: Our client wishes to be anonymous, which we fully respect and adhere with


ServeVis – Easing Healthcare Delivery


  1. The constant availability of healthcare experts 
  2. The risk involved in traveling to certain health facilities 
  3. Knowledge gap for healthcare teams 
  4. Unreliable access to medical care 
  5. Heavy risk involved

What could be the Solution?

  1. Access to a remote expert 
  2. A platform to communicate effectively and address the knowledge gap
  3. Extended access to remote medical facilities

ServeVis Solution

Augmented Reality brings with it the impossible connection, the likes of which can never be experienced in any 2D setting. ServeVis’s remote assistance platform is designed to enable better collaboration between patients & physicians. And guess what? It introduces the facility of annotations, a graphical model of presenting something, in a way that the recipient of information fully understands everything presented. This way, ServeVis meets all the requirements that an interactive, problem-solving AR platform must.

The solution we provided through the platform addressed a major communication gap faced by the new recruits during critical situations.  It helped the healthcare team to support each other virtually with the help of smartphones, smart glasses, or tablets – be it for the usage of hospital equipment or devices or in-house collaboration for on-the-job training or critical work performance. And for patients, the platform was a boon as it helped them receive care from the comfort of their homes. All they needed to do was to pinpoint the condition and get prescribed without having to rely on appointment-based check-ups. 

Benefits Listed

  1. 60% improvement in collaboration 
  2. 80% improvement in concept retention  
  3. Quicker troubleshooting 
  4. Remote medical care & monitoring for patients

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


Address: No 9, 2nd Floor, Sambantham Gardens, Taramani Link Road, Velachery, Chennai, Tamil Nadu 600042

Phone: +91 77606 04135


Copyright © 2020. All rights reserved.