Industries: Utilities & Manufacturing

Empower your technicians to solve problems faster and reduce costs with real-time collaboration

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The skills gap

15 + 15 =

Real-time Field Support

ServeVis changes the way you support your customers and field teams. With ServeVis’s assisted reality platform using mobile and smart glasses, expert help is always available at the field engineer’s fingertips. ServeVis empowers field engineers or technicians to resolve issues faster by accessing the right information and guidance in real-time from experts. Collaborative tools such as chat, video or chatbots make it very easy for field teams to report issues and avail expert knowledge from anywhere in the organization.

  • Make expert help available to technicians when they are at the job site
  • Increase first-time fix rates and reduce mean time to repair
  • Onboard field team members faster with training tools and expert help from senior members
  • Increase efficiency with intelligent routing and escalation
  • Enable AI-enabled self-support
  • Hands-free, voice-enabled access with smart glasses

How it works?

Initiate support requests with picture, video and annotations

Get self support solutions powered by tribal knowledge and AI

Collaborate with field teams using live video or smart glasses

Access connected equipment data in real-time through IoT

Initiate support requests with pictures, video and annotations

Field teams today depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. ServeVis mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.

Get self-support powered by tribal knowledge and AI

ServeVis uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library. The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information or answer frequently asked questions.

Collaborate with field teams using chat, live video, or RealWear HMT-1

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choices such as chat, audio or live video. When the hands-free operation is required, the field technician can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. ServeVis is compatible with RealWear HMT-1, Google Glass and other smart glasses (Vuzix M300 and more to come).

Access connected equipment data

ServeVis interface with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the equipment barcode or use the automatic identification feature to identify the equipment and view data in real-time. Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of InGage.

ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


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