Case Study

Innovation, Personalized

For companies in the automotive sector to thrive or even stay relevant, they need to change their course and work on hitting the limelight. There’s a need to innovate more than ever before. How can ServeVis’ AR Remote expert platform be the change agent? 


A car was and still is, a symbol of luxury. But gone are the days when it seemed extremely necessary, at least for a certain segment of the population. Car sales across Asia have reduced significantly with the rising popularity of ride-sharing companies like Ola and Uber. 

The forecast is not getting any better for the sector, as offers of convenience are significantly on the rise. In this most challenging phase, companies that come out trumps are those who innovate and adapt. Yes, innovation matters right from the design stage till the final sales. 

ServeVis had the opportunity to work with a leading automotive manufacturer who faced the following challenges: 

Note: Our client wishes to be anonymous, which we fully respect and adhere with


ServeVis – Inspiring Innovation

Challenges Faced

  1. Complicated, difficult-to-access training
  2. Complex instructions for the assembly line process
  3. Communication gap

Addressing These Challenges

  1. More personalized and scenario-based training 
  2. A platform to provide expertise without the need for physical presence 
  3. The option of providing step-by-step guidance for complex work processes 
  4. A proper ticketing system for task assignments

ServeVis Solution

ServeVis helped the organization create a digital version of all the requisite training documents. Engineers were given training in a platform that is very similar to the various tasks they’ll be undertaking – be it project management, building & testing component prototypes, assembly & maintenance, or data analysis.  

ServeVis’s remote support feature helped the organization connect with experts located remotely – anytime, anywhere. The task force experienced step-by-step guidance, with annotations to guide them hand-in-hand, every step of the process. This helped them have an intrinsic and detailed understanding of their scope of work, knowledge of equipment, procedures to safe work, etc. Our ticketing support feature ensured that the right tasks were assigned to the right engineers.

End Result

  1. Reduced training costs 
  2. 80% retention in retention rates 
  3. 40% increase in work efficiency 
  4. Quicker diagnosis and resolving of issues 
  5. Improved performances

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


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