Case Study

How ServeVis Eases Physical Monitoring, Troubleshooting and Maintenance
Physical monitoring, troubleshooting, and maintenance of industrial equipment are very strenuous – leading to equipment downtime and production slowdown. Why let that happen?


A leading manufacturer faced a difficult situation with their immediate maintenance and repair work. They had a machine breakdown, to tackle which required excessive travel time and money that even led to curbs in production levels and equipment downtime.

On the other hand, there was also a lack of timely collaboration with Subject Matter Experts (SMEs) who could quickly help in diagnosing the issue-at-hand and resolving it within the expected timeline.


Taking Field Service to The Next Level

Challenges Include

  1. Timely Troubleshooting
  2. Addressing and completing scheduled maintenance needs.

What Addresses These Challenges

  1. Workflow for rapid response to troubleshooting equipment.
  2. Technical expertise & guidance.
  3. Technology-driven support than a paper-based support system.

ServeVis Solution

Contemporary manufacturing requires compliance with the various maintenance instructions. Certain situations in complex equipment maintenance or repair can only be solved by the thorough guidance of the Subject Matter Expert (SME).
With ServeVis, we have provided the manufacturer with a platform wherein all the processes can be automated – a workflow for Rapid Response to troubleshooting equipment. This enabled them to provide a timely response to their maintenance activity. Through an inbuilt visualization tool, the company succeeded in bridging the gap between technicians and Subject Matter Experts (SMEs). Step-by-step instructions were provided to technicians and through on-screen pointers and annotations for faster work completion.
The remote support worked its way in diagnosing the issue-at-hand faster, and the issue was resolved in an unexpectedly shorter time. The company reported improved productivity and uninterrupted production, which also reduced the equipment downtime.

Benefits Achieved:

  1. Improved productivity 
  2. Reduced downtime 
  3. Keeping production running as per schedule
  4. Timely response to the maintenance activity 

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


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