Case Study

How Digital Guides Enhance Technical Training

Can traditional training methods still be effective in knowledge transfer? Can it prepare people for the essential tasks within the demands of modern industry timelines? Here’s a Case Study.


Service engineers in the medical domain are responsible for setting up, repairing, and maintaining diagnostic systems to ensure that medical laboratories render standard performances. Given this, it is crucial to train them and ensure that they are well aware of the many technical aspects that govern their work. 

Paper manuals, print-outs, and other physical documents lack the visual element, and it’s the visual touch that enables the trainees to have a thorough, personalized understanding of respective work procedures and equipment. 

We joined hands with a diagnostic firm to provide individualized virtual training formats to their workforces, and the difference is as follows. 


Technical Training Redefined

Challenges Faced

  1. Paper-based learning methods are below par when it comes to acquainting people with knowledge and corresponding growth
  2. Lack of personalized training
  3. Lack of access to different training modules that would later form a part of their works

Addressing These Challenges

  1. More personalized and scenario-based training 
  2. Enhanced, animated learning experiences 
  3. Interactive training with step-by-step instructions, annotations, etc. 

ServeVis Solution

ServeVis helped the organization create a digital version of all the requisite training documents. Engineers were given training in a platform that is very similar to the various tasks they’ll be undertaking, through interactive and animated learning contents. 

The trainees experienced step-by-step guidance, with annotations to guide them hand-in-hand, every step of the process. This helped them have an intrinsic and detailed understanding of their scope of work, knowledge of equipment, procedures to safe work, etc. All this while reducing the tenure and cost of training. 

Benefits Achieved:

  1. Interactive, scenario-based training modules that replace the digital copies 
  2. Reduced cost of training
  3. Improved Performances
  4. 80% increase in retention rates

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


Address: No 9, 2nd Floor, Sambantham Gardens, Taramani Link Road, Velachery, Chennai, Tamil Nadu 600042

Phone: +91 77606 04135


Copyright © 2020. All rights reserved.