Industries: Healthcare & Construction

Reduce downtime with smart ticketing and maintenance

Proactive equipment maintenance and support

While modern equipment has evolved to become smart and connected, the tools available to support and maintain them are lagging far behind. ServeVis’s smart ticketing and maintenance app fills this technology gap. The app connects to equipment, creates maintenance tickets automatically and provides access to the right equipment data at the right time for proactive support. The platform also gathers all materials required for troubleshooting and enables technicians and experts to collaborate to solve issues faster.
  • Get data for troubleshooting and support automatically from IoT connected equipment
  • Proactively create maintenance tickets using rules and data thresholds
  • Troubleshoot issues efficiently with instant data access within the app
  • Resolve issues faster by collaborating with experts

How it works?

Access connected equipment data directly or through IoT systems in real-time

Create maintenance and support tickets with data, images, videos

Get all materials required for troubleshooting and issue resolution

Collaborate with field teams with the expert using chat/live video/Google Glass

Access connected equipment data

ServeVis interface with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the equipment barcode or use the automatic identification feature to identify the equipment and view data in real-time.
Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.

Create maintenance tickets with pictures, video and annotations

Technicians now depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. ServeVis mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.

Easy access to equipment knowledgebase

ServeVis uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the knowledge base.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information or answer frequently asked questions.

Collaborate with field teams using chat, live video, or Google Glass

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choices such as chat, audio or live video.
When the hands-free operation is required, the field technician can use Google Glass to get instructions or use live video to show the expert what he is seeing. ServeVis is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of InGage.

ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.


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