Industries: Life Sciences & HealthcareCapture and disseminate tribal knowledge through your Community of Experts
Community of Experts
- Effortlessly capture and spread expertise within the organization
- Support technicians with real-time assistance from the community while the technician is at the customer site
- Onboard field team members faster with training tools and expert help from senior members
- Enable AI-enabled self-support with Chatbots
How it works?
Members post questions to expert groups
Get self support powered by tribal knowledge and AI
Instantly access knowledgebases on the go
Collaborate with experts using chat and live video
Post questions to expert groups
Using the ServeVis mobile app, field teams can ask questions to expert groups with details such as images, videos and documents. Questions can be posted to the entire community, specific expert groups or to individuals.
Get self-support powered by tribal knowledge and AI
ServeVis uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information or answer frequently asked questions.
Access the knowledge base on the go
ServeVis provides a very flexible document library that can host manuals, videos, FAQs and other documents. The entire library is accessible on the phone or using a web application. Field teams are notified when new articles are available in the library through a personalized feed.
Collaborate with experts using chat, and live video
The community or specific expert groups are immediately notified when a question is asked by a field technician or engineer. The team member can then collaborate and exchange information with the expert community using their medium of choices such as chat, audio or live video in order to resolve customer issues faster.
Broadcast messages to the field
Broadcast technical product changes, known product issues, troubleshooting guidelines, and general updates to the community. Messages can be sent to specific expert groups, geographic locations and customer accounts. Members are instantly notified by push notifications, email and/or SMS.
Start collaborating with your field teams and customers to solve issues faster
ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.
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