The capability of AR technology, as we all know now, extends beyond gaming and entertainment. Today, the AR enterprise market caters to various industrial sectors across small, medium, and large enterprises. The technology’s capability to improve operational efficiency and reduce costs could skyrocket adoptions, with a projected growth of close to 15 billion by 2022. This article explains why that number is not just a hype.
First Things First, Remote Assistance
Remote support is a form of advanced telepresence, rendered using AR-embedded devices such as smartphones, tablets, or hands-free smart glasses. It allows users to share an on-ground situation with those who are remotely located, through live audio or point-of-view video, in real-time.
The tool is emerging as a boon in today’s changing world. It has an impact on the entire supply chain, starting from the bottom of the pyramid. Its many notable benefits include virtual guidance, remote supervision, reduced costs, systemized work tracking, faster diagnosis and response to issues, stable flow of skilled labour, optimization of the value of long-term assets, reduced downtime, increased revenue streams, etc.
It helps Subject Matter Experts (SMEs) to guide on-field service teams on their various tasks without having to spend money/time travelling to the work location or relying on traditional video conferencing. The technicians would also be rendered step-by-step information and tutorials through smart devices like AR glasses or smartphones, which simplifies tasks further.
Remote Visual Assistance eliminates around 90% of NFF (No Fault Found Dispatches), as agents can dispatch the right technician for the right job, with the right spare parts. Technicians requiring further assistance could troubleshoot it by consulting a remote-based expert. It saves the time of the customers and technicians in servicing in-home appliances, with a faster resolving rate.
At a Glance
- Communication gap reduced through real-time interaction
- Clearer interaction with AR annotations
- Faster diagnosis and response to issues
- Systemized work tracking
- Stable flow of skilled labour
- Optimization of long-term asset values ‘
- Reduced downtime
- 90% reduction in NFF dispatches
Simplified Self Service
The dispatching of customer service technicians incurs a lot of cost on the company in the form of truck rolls. Some of these dispatches end up being non-productive, as the customer would have had just minor issues that could have been resolved by themselves with proper guidance.
The customers of today demand do-it-yourself options, but many who opt for that hardly find it easy. Remote visualization simplifies the process for customers. The technology offers what how-to-videos don’t, as the latter neither considers the customer’s physical environment nor corrects errors during the installation process.
Remote Visualization has proven to resolve even the most complex product installation and setup issues. It facilitates agents to have an accurate view of a customer’s environment and guides them through the installation process using Augmented Reality. This approach is a win-win for both companies and consumers. For consumers, it’s about self-reliance and a simplified process; for companies, it delivers significant ROI through improved quality of service and customer experience. This, in turn, leads to cost savings and customer retention.
At a Glance
- Truck roll costs reduced
- Simplified, step-by-step guidance of even the most complex of issues
- Improved ROI and customer retention
Retail & Logistics
The modern retail business faces a lot of challenges such as unorganized operations, sock loss, lack of brand standards and perception, delayed fixing of issues, among others. See how AR Remote Assistance provides a cost-efficient, productive, and hassle-free retail experience.
Visualize that Building
The real-estate sector is among the foremost consumers of both Virtual Reality and Augmented Reality for its multifarious purposes. What AR can do here is to visualize complex construction models more effectively through a comprehensive portrayal of various components and fittings, even if the building is under-construction.
This means that you get an affordable way to replace your building plans with interactive virtual models – which helps identify flaws before the actual construction begins, helps easily customize your dream home, and saves money & time on projects.
At a Glance
- Offer an extensive & multidimensional visualization of the real-world home environment
- Help identify flaws before the actual construction begins.
- Easier customization of your dream home.
- Help save both time and money on projects.
- Render an affordable way to replace your building plans with 3D models
Revenue Stream for BPOs
Increasing competition and decreasing margins are forcing BPOs to look out for technological innovations to differentiate their brand and services while creating new growth engines. They are looking to have a greater market share through solutions that will help them expand their offerings while delivering optimal value, with attractive fee structures and margins of profit.
Remote Visualization helps BPOs to experience customer issues and deal with complex technical support scenarios. It further helps them create business opportunities and revenue streams in new markets, mark themselves as innovators in a competitive marketplace, generate high-margin revenue streams through technology sales, expand portfolio by increasing the capabilities of agents, and enhance the scope of customer reliance on BPO services.
At a Glance
- Remote resolution of issues
- Oh-so-quick troubleshooting
- AI-powered self-service
- Elimination of unnecessary truck rolls
- Intuitive and interactive visual engagement
- Enhanced Net Promoter Score (NPS)
Detective production would, without a doubt, affect the profits. Remote support allows experts to provide hands on, or maybe even an eyes on approach. The platform facilitates them to look through the eyes of an employee who could be working with a wearable device. This does not mean that the supervisor croons over the work of the employee in a literal way; it just allows those responsible to examine each and every step that determines the quality of the process and the output.
At a Glance
- Experts to have a hands-on approach
- Effective task monitoring and feedback mechanism
- Improved quality and output, in s quicker time
An Effortless Future
The COVID crisis has taught us that digitization, particularly AR and AI, is just at the brink of getting mainstream. AR is already proving its worth in enterprises, with plenty of adoptions across various industrial sectors. Here’s to a future where field services are effortless, efficient, profitable, and game-changing.