Industries: Mining & ManufacturingSee what your customers see and guide them to fast issue resolution
AR-powered Remote Visual Support
- Make expert help available to customers and guide them to issue resolution
- Guide technicians remotely to improve first-time fix rates and reduce fix times
- Hands-free, voice-enabled access with RealWear HMT-1
- Send links using SMS to invite users without the need for downloading apps
How it works?
Receive support requests using ServeVis or another channel
Invite customers or technicians using SMS or web browser
See what the user sees and guide them using AR tools
Resolve issues fast and save videos for future use
Invite customers or technicians using SMS
Just start a remote video session and invite one or more users using SMS. Users can join from their phones just by clicking the URL received through SMS. There is no need to down an app or create an account. Users can join using a variety of devices including iPhone, Android or RealWear HMT-1 smart glass. See what the users see and use AR-powered tools for visually guiding them in real-time for fast issue resolution.
Annotate images and live video
Use ServeVis’s whiteboard to annotate live video or images captured from the video to visually guide users. Collaboration using the whiteboard works with multiple users enabling any number of users to draw at the same time using different colours and shapes. All drawings can be captured and save for future reference.
Handsfree support with RealWear HMT-1
When a hands-free operation is required, the field technician can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. ServeVisis compatible with RealWear HMT-1, Google Glass and other smart glasses (Vuzix M300 and more to come).
Start collaborating with your field teams and customers to solve issues faster
ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.
Address: No 9, 2nd Floor, Sambantham Gardens, Taramani Link Road, Velachery, Chennai, Tamil Nadu 600042
Phone: +91 77606 04135