Industries: Telecom & Utilities

Delight your customers with better self support and faster issue reporting

AR-enabled Support App for Customers

Supercharge support for your customers with a specialized mobile app. With ServeVis’s ar-enabled app, customers can get support 24/7 and effortlessly interact with the support team. Using collaborative tools such as visual issue reporting, chat, ar-enabled video, and chatbots, customers can report issues and avail expert assistance faster.

  • Onboard customers faster with useful articles and training materials

  • Enable faster issue reporting with pictures and videos

  • Deliver remote assistance effectively using chat, live video or Google Glass

  • Enable AI-enabled self-support

  • Keep customers up to date with personalized articles and messages

  • Provide a personalized library of product documents

How it works?

Deliver personalized messages and training materials to new instrument users

Enable self support with personalized library and AI powered chatbots

Ask questions with pictures, videos and annotations to resolve issues

Collaborate with customers using chat, live video, or Google Glass

Onboard instrument users

Automatically deliver a personalized series of messages and training materials to new instrument users. Increase engagement, announce new features and proactively eliminate the need for time-consuming and costly phone calls and site visits.
Send messages using email, in-app messages or push notifications.

Enable self support with personalized library and AI powered chatbots

ServeVis uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also provides an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering products or looking up product information or answer frequently asked questions.

Ask questions with pictures, videos and annotations

One of the main reasons for delays in resolving issues reported by customers is the lack of details provided upfront. Current support systems and processes lack the tools for customers to provide accurate information about the issue. ServeVis mobile app addresses this problem by enabling customers to vividly describe problems using pictures or videos with annotations.

Collaborate with customers using chat, live video, or Google Glass

Issues reported by customers are routed to the right support team member based on the issue type and location. The customer can then collaborate and exchange information with the support team using her medium of choices such as chat, audio or live video.
When a hands-free operation is required, the customer can even use Google Glass to get instructions or use live video to show the expert what she is seeing. ServeVis is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).

Start collaborating with your field teams and customers to solve issues faster

ServeVis is a product of TNQ InGage. ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.

CONTACT US

Address: No 9, 2nd Floor, Sambantham Gardens, Taramani Link Road, Velachery, Chennai, Tamil Nadu 600042

Phone: +91 77606 04135

Email:  info@servevis.com

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